Serving Community Needs

HATS Heroes of the Month
December 2020

It could have been a very different outcome: Thinking back, it was a really scary situation, but our training kicked in and we got everything under control…..

During December 2020, as the 2nd wave of COVID-19 started to take hold, there were many outstanding efforts, often on an hourly and daily basis – right across The HATS Group. However, amongst the many heroic efforts, two individuals, seemed to somehow – even at this incredibly challenging time rise above.

Terry Hedges and Tom Waters from our Mental Health Services team consistently went above and beyond and displayed everything that it means to be a HATS Hero of the Month. Specifically, Tom noticing a patient whom they were transporting slipping something into his pocket, acted and asked that the Police search the patient again. Upon being searched, it turned out that they had slipped a 7” shank with a razor-sharp point into their pocket: if Tom had not acted, who knows the untold damage and potentially catastrophic consequences that could have ensued!

Both colleagues were also involved in the several other instances where again, the Police were also in attendance and on each occasion, they were able to – through a positive, calm, authoritative and assertive manner, de-escalate potentially inflammatory situations, saving time, resources and above all the safety of the Police officers, Health Professionals, each other and of course the patient themselves.

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Interested in joining the HATS team?

Are you passionate about people? Do you enjoy helping and caring for others? Then get in touch with us today – we’d love to hear from you and see if you have what it takes to join our team. As one of the UK’s fastest growing independent Patient Healthcare and Passenger Transport providers, we are always looking for passionate and skilled individuals to join our dedicated teams of Paramedics, Technicians, Drivers, Passenger Care Assistants and Customer Service Assistants.