HATS Values

At HATS we believe that everything we do, from how we run and operate our business, provide and deliver our services, support our customers, patients and passengers – right down to how we train all of our colleagues should be borne out of and delivered through our company values.

AT HATS we have 4 values, that are simple but clear and are central to everything we do, they are:

Helpful – Welcoming everyone by being open and approachable, whilst ensuring their experience is positive and safe.

Adaptable – Being proactive and responsive, ensuring that everyone’s needs are met – conscious
that we operate in an ever changing environment

Teamwork – Recognising that providing services which people can depend on, requires teamwork across all departments, with our service users and externally with our partners

Sustainable – Proactively supporting the NHS and Local Governments’ carbon reduction initiatives: lessening our impact on the environment and the natural resources we all share.