Serving Community Needs

Privacy Policy


Website Privacy Policy

HATS Group (referred to as “We, “Our” or “Us”), is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our website users. We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

Throughout this document when we refer to Data Protection Legislation it means the Data Protection Act 2018 (DPA2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any legislation implemented in connection with the aforementioned legislation. Where data is processed by a controller or processor established in the European Union or comprises the data of people in the European Union, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time.

This Policy is primarily written for adults, including parents and guardians of child users. If you are a child (under 18 years old) you are welcome to read this Policy if you find it useful but we recommend use of this website for over 18 year olds only.

HATS Group is the controller for the personal information we process, unless otherwise stated.

This Privacy Policy is divided into the following sections:

  • What this Policy applies to
  • Personal data we collect about you
  • How your personal data is collected
  • How and why we use your personal data
  • Who we share your personal data with
  • How long your personal data will be kept
  • Transferring your personal data out of the UK
  • Cookies
  • Your rights
  • Keeping your personal data secure
  • How to complain
  • Changes to this Privacy Policy
  • How to contact us
  • Do you need extra help?

What this Policy Applies to

This Privacy Policy relates to your use of our website only.

Personal Data HATS Group Collects About You

The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:

  • Your name and contact information, including email address, telephone number, and company details.
  • Details of any information, feedback, or other matters that you provide to us.

Our website uses cookies. Cookies are small files sent to your browser from websites you visit. You can find out more about how we manage cookies in our ‘Cookie Notice’.

If you do not provide personal data we ask for where it is indicated to be ‘required’, it may prevent us from providing you with our services.

We collect and use this personal data for the purposes described in the section ‘How and Why We Use Your Personal Data’ below.

How Your Personal Data is Collected

We collect personal data from you via our website:

  • Directly, when you enter, or send us information; such as when you contact us via our contact form.
  • Indirectly, such as your browsing activity while on our website; you can find out more about how we manage cookies via our ‘Cookie Notice’.

How and Why We Use Your Personal Data

Under Data Protection Law, we can only use your personal data if we have a proper reason.
We use the information you provide directly to us via our contact form to assist us with managing and responding to your enquiry. This information is processed on the basis of our legitimate interest as a business.

Detail about our cookie use can be found in our ‘Cookie Notice’.

See ‘Who We Share Your Personal Data With’ for further information on the steps we will take to protect your personal data where we need to share it with others.

Who We Share Your Personal Data With

We routinely share personal data with third parties we use to help us run our business, e.g. website hosts and website analytics providers. We or the third parties mentioned above may occasionally also need to share personal data with:

  • External auditors, e.g. in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations.
  • Professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations.
  • Law enforcement agencies, courts, tribunals, and regulatory bodies to comply with our legal and regulatory obligations.
  • Other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. However, the recipient of the information will be bound by confidentiality obligations.

If you would like more information about who we share our data with and why, please contact us (see ‘How to Contact Us’ below).

How Long Your Personal Data Will be Kept

We will not keep your personal data for longer than we need it for the purpose for which it is used.

Different retention periods apply for different types of personal data. Further details on this are available in our Company Privacy and Data Retention Policies; which we can summarise for you upon reasonable request .

Your Rights

You generally have the following rights, which you can usually exercise free of charge:

Access to a copy of your personal data The right to be provided with a copy of your personal data.
Correction (also known as rectification) The right to require us to correct any mistakes in your personal data.
Erasure (also known as the right to be forgotten) The right to require us to delete your personal data—in certain situations.
Restriction of use The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data.
Data portability The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations.
To object to use The right to object:

– At any time to your personal data being used for direct marketing (including profiling).

– In certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests.

Not to be subject to decisions without human involvement The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

We do not make any such decisions based on data collected by our website.

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.

If you would like to exercise any of those rights, please email, call, or write to us (see below ‘How to Contact Us’).

When contacting us please:

  • Provide enough information to identify yourself (e.g. your full name, address, and customer or matter reference number) and any additional identity information we may reasonably request from you.
  • Let us know which right(s) you want to exercise and the information to which your request relates.

Keeping Your Personal Data Secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

How to Complain

Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with the ICO in the UK.

The ICO may be contacted at or by telephone: 0303 123 1113.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time; when we make significant changes we will take steps to inform you.

How to Contact Us

You can contact us by post, email, or telephone if you have any questions about this Privacy Policy, the information we hold about you, to exercise a right under data protection law, or to make a complaint.

Our contact details are shown below:

HATS Group contact details
44 Weir Road, Wimbledon, SW19 8UG


Do You Need Extra Help?

If you would like this Policy in another format (e.g. audio, large print, braille) please contact us (see ‘How to contact us’ above).

Who we work with

Interested in joining the HATS team?

Are you passionate about people? Do you enjoy helping and caring for others? Then get in touch with us today – we’d love to hear from you and see if you have what it takes to join our team. As one of the UK’s fastest growing independent Patient Healthcare and Passenger Transport providers, we are always looking for passionate and skilled individuals to join our dedicated teams of Paramedics, Technicians, Drivers, Passenger Care Assistants and Customer Service Assistants.