The HATS Team

Our team is made up of people from all walks of life and we pride ourselves on the diverse and inclusive nature of our team members or colleagues as we call them. However, whilst our colleagues represent many diverse backgrounds, beliefs and cultures: they all share a common passion for people and the desire to provide excellent care and support for those who need some extra help and support.

Working at HATS

Working at HATS is never dull, we operate in diverse and dynamic environments, working collaboratively with our customers and partners to provide trusted and dependable care, support and services to many customers and thousands of patients and passengers, 24/7 365 days a year.

There are many skills and behaviours that we look for in our HATS colleagues, but above all – is a passion for people and a desire to keep learning and developing, so that they are continually improving, learning and growing – that way they will continue to improve and also improve the levels of service and professionalism that we deliver through our services to our many customers, patients and passengers.

All HATS colleagues enjoy a bespoke induction upon joining and ongoing professional development and training to ensure that whatever their role they are always as well trained as possible. It is also expected that part of every HATS colleague’s DNA is to be helpful, adaptable, trusted and mindful of the impact that their actions and behaviours have on the resources that we all share.