Serving Community Needs

Trusted colleagues providing exceptional care.

Dedicated to ensuring that all our patients get to where they need to - safely and reliably on time, every time.

Supporting a number of London, North West and South East England NHS Trusts, CCGs, and Independent Medical Organisations.

Patient Transport Services

HATS have been providing Non-Emergency Patient Transport Service (NEPTS) for more than fifteen years and have been registered with the Care Quality Commission (CQC) since 2011.

We deliver NEPTS at a number of London, North West and South East England NHS Trusts, CCGs, Mental Health Trusts and independent medical organisations.

Our NEPTS provision ranges from aiding for patients with limited mobility or those travelling in their own wheelchairs, through to the provision of carry chair mobility services for negotiating steps or stairs, stretchers, bariatric and low-level high dependency (SCBU, cardiac monitoring etc.) provision.

At HATS we take great pride in providing transport for adults and children who would otherwise be unable to attend their healthcare appointments.

High quality, relevant and ongoing training, ensures that all our Ambulance Care Assistants and Emergency Care Assistants are among the most competent and professional in the industry.

We are incredibly proud that at our last Care Quality Commission (CQC) inspection during 2020, the CQC rated HATS as ‘Good’ Overall and ‘Outstanding’ for Responsiveness.

You can find out exactly how we performed in the CQC inspection by clicking here:


"Thanks for your help throughout the year. You've been extremely helpful and it is much appreciated."

Natalie, Inpatient Unit, Teddington Memorial hospital

Who we work with

Interested in joining the HATS team?

Are you passionate about people? Do you enjoy helping and caring for others? Then get in touch with us today – we’d love to hear from you and see if you have what it takes to join our team. As one of the UK’s fastest growing independent Patient Healthcare and Passenger Transport providers, we are always looking for passionate and skilled individuals to join our dedicated teams of Paramedics, Technicians, Drivers, Passenger Care Assistants and Customer Service Assistants.