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Serving Community Needs


Coronavirus (COVID-19): latest information and advice

Following the receipt of updated guidance about the possible impact of COVID-19, or Coronavirus, we are taking additional precautions to protect our passengers and staff.  HATS are guided by the advice from Public Health England.

If you are requesting patient transport services:
Our call centres will be on hand to help and advise you. If you ring to request transport you will be taken through a screening process.

Preventive Measures:
We have emphasised the importance of good hygiene routines to all our staff.  Please see the advice issued by Public Health England in this link here

If you are concerned that you may be infected:
Most people who become infected experience mild illness and recover, but it can be more severe for others.

If you have a have a cough, or fever, or shortness of breath or have returned from identified risk areas overseas you should self-isolate and ring 111. Do not go to a GP surgery, pharmacy or hospital.

Read more about what you should do if you’re asked to self-isolate.

Stay informed and follow advice given by your healthcare provider:
You may find this information useful: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

The most recent advice about returning from travel overseas is in the link below, but please note that this might change, so you are advised also to follow the latest advice from Public Health England here.

HATS will continue to follow Public Health England advice and will keep you informed of any implications for transport as appropriate in as timely a way as we can.

Our priorities are to ensure that our passengers and staff keep safe and to continue to offer our services as normal.


About Us

HATS is a leading provider of healthcare transport services with a reputation for professionalism and service excellence.

Our well trained, caring teams successfully deliver high quality, passenger-focused solutions within the fields of Patient Transport Services, Home to School Transport for children with Special Educational Needs and Disabilities and Private Hire (staff transport).

With a fleet of over 800 vehicles, HATS support the NHS, CCGS, Mental Health Trusts, Local Authorities, other public sector bodies as well as private medical institutions.

Our recent Care Quality Commission (CQC) Inspection took place during 2020 and we’re delighted to have been awarded Good overall, with an Outstanding for our responsiveness.

  • Regulatory Bodies

    At HATS, we are proud to have excellent outcomes from our three Regulatory Bodies; the Care Quality Commission, the Driver and Vehicle Standards Agency and the Public Carriage Office.

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  • Our Services

    As the industry leading provider of transport services, HATS deliver high quality patient transport services to the NHS and CCGs, as well as private medical institutions.

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  • HATS in the Community

    At HATS we believe that the success of the communities we serve is directly linked to our very own sustainability.

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  • Employment Opportunities

    Are you passionate about healthcare? Do you enjoy helping others?

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Our Services

As an industry leading provider of transport services, HATS deliver high quality patient transport services to the NHS and CCGs, as well as private medical institutions. We also provide Home to School Transport services for children with special educational needs and disabilities and are a trusted chosen provider for 31 out of 33 London boroughs. Finally, HATS can provide ad hoc services including staff transport for a wide spectrum of clients through a fleet of environmentally friendly and accessible vehicles.

As a London based organisation operating across the Home Counties, our local knowledge, resource capability and success in delivering services is unrivalled. Our operations are now expanding across the United Kingdom.

Led by our dedicated and highly experienced senior management team, with support provided by a highly skilled operations and compliance team, HATS are the partner of choice for the provision of over 2,000,000 passenger movements per year.

Partnering with HATS gives our clients built in service resilience and contingency. Where many other providers across London are failing, we are proven, we are reliable, and we are trusted.

  • Home to School Transport

    At the HATS Group, we provide mainstream and Special Educational Needs and Disabilities (SEND) home to school transport to more than twenty local authorities and shires. We operate from eight strategically placed depots and offices, giving us total coverage within London and the Home Counties.

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  • Patient Transport Services

    As well as providing home to school transport, here at the HATS Group, we also deliver both non-emergency and high dependency patient transport to the NHS, Local Authorities and their associated bodies.

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  • Private Hire Services

    As a part of our core transport services, at the HATS Group we also have a wide selection of mini and midi coaches / buses which are available for hire. Our fully seated and belted, high quality buses and coaches are extremely effective and perfect for small trips, out of school visits and more.

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Are you passionate about healthcare? Do you enjoy helping others?
Then why not get in touch today. As one of the UK’s fastest growing independent
healthcare transport providers, we are always looking for passionate
and skilled individuals to join our dedicated team of paramedics,
technicians, drivers, passenger care assistants and customer service assistants.

For more information about HATS and any of our opportunities, please feel free to contact
a member of our team today.