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Serving Community Needs

Patient Transport Services

HATS have been providing Non-Emergency Patient Transport Service (NEPTS) for more than fifteen years and have been registered with the Care Quality Commission since 2011.

We deliver NEPTS at a number of London based NHS Trusts, CCGs, Mental Health Trusts and independent medical organisations.

Our NEPTS provision ranges from assistance for patients with limited mobility or those travelling in their own wheelchairs, through to provision of a carry chair for negotiating steps or stairs, stretchers, bariatric and low level High Dependency (SCBU, cardiac monitoring etc.).

HATS take great pride in providing transport for adults and children who would
otherwise be unable to attend their hospital appointments.

High quality, relevant training ensures that our Ambulance Care Assistants and Emergency Care Assistants are among the most competent and professional in the industry.

In 2017, the Care Quality Commission undertook an Announced Inspection of our Services, centring around the criteria:

Are they safe?

Are they effective?

Are they caring?

Are they responsive to people’s needs?

Are they well-led?

The excellent results of this inspection can be found here

  • Home to School Transport

    At the HATS Group, we provide mainstream and Special Educational Needs and Disabilities (SEND) home to school transport to more than twenty local authorities and shires. We operate from eight strategically placed depots and offices, giving us total coverage within London and the Home Counties.

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  • Patient Transport Services

    As well as providing home to school transport, here at the HATS Group, we also deliver both non-emergency and high dependency patient transport to the NHS, Local Authorities and their associated bodies.

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  • Private Hire Services

    As a part of our core transport services, at the HATS Group we also have a wide selection of mini and midi coaches / buses which are available for hire. Our fully seated and belted, high quality buses and coaches are extremely effective and perfect for small trips, out of school visits and more.

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