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Serving Community Needs

Coronavirus (COVID-19): latest information and advice

Following the receipt of updated guidance about the possible impact of COVID-19, or Coronavirus, we are taking additional precautions to protect our passengers and staff.  HATS are guided by the advice from Public Health England.

If you contact one of our call centres to request patient transport services:
Our call centres, will be on hand to help and advise you. If you ring to request transport you will be taken through a screening process.

Preventive Measures:
We have emphasised the importance of good hygiene routines to all our staff.  Please see the advice issued by Public Health England in this link here

If you are concerned that you may be infected:
Most people who become infected experience mild illness and recover, but it can be more severe for others.

If you have a have a cough, or fever, or shortness of breath or have returned from identified risk areas overseas you should self-isolate and ring 111. Do not go to a GP surgery, pharmacy or hospital.

Read more about what you should do if you’re asked to self-isolate.

Stay informed and follow advice given by your healthcare provider:
You may find this information useful: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

The most recent advice about returning from travel overseas is in the link below, but please note that this might change so you are advised also to follow the latest advice from Public Health England here

HATS will continue to follow Public Health England advice and will keep you informed of any implications for transport as appropriate in as timely a way as we can.

Our priorities are to ensure that our passengers and staff keep safe and to continue to offer our services as normal.


About Us

HATS is a leading provider of healthcare transport services with a reputation for professionalism and service excellence.

Our well trained, caring teams successfully deliver high quality, passenger focused solutions within the fields of Patient Transport Services, Home to School Transport for children with Special Educational Needs and Disabilities and Private Hire (staff transport).

With a fleet of over 800 vehicles HATS support the NHS, CCGS, Mental Health Trusts, Local Authorities, other public sector bodies as well as private medical institutions.